VARIABLE SIGNS AND SIGNALS
VSS - Variable Signs and Signals - is a Virtual Experience that puts the employee in the driver's shoes.
Traffic Officers and Control Room Operators need to have empathy for drivers on the road and understand their needs. There is a general need for more effective training methods to teach these operators about resources they have at their disposal and how to use those tools to improve travel for customers.
This immersive experience teaches operators about the tools they can use, gives them real scenarios to solve, and shows customer reactions to enhance empathy and improve understanding and retention